The cost of shipping is clearly indicated for each product ordered, and is included in the invoice total. Orders are generally processed and posted in one to three working days. Unfortunately, at some times, processing orders may take longer.
Orders placed over the weekend or on holidays will be processed on the following eligible shipping day.
If you have a special need or requirement, please contact us and we will do our best to help you.
If you are sending a gift, please notify the recipient so they are available to receive the package.
Black Label Art is not responsible for incorrect or undeliverable addresses/recipients. In the case of a wrong address we will reship your items but are "NOT" responsible for shipping charges unless the error was on our end. We must receive your order before it can be reshipped again and could take up to 3 to 4 weeks to process. All orders shipped in the United States will come with a tracking number. "INTERNATIONAL ORDERS" There is no tracking so please make sure your address is correct. Once the package leaves the United States it is out of our hands.
You may return new, unopened items within 30 days of delivery for a full refund (less S&H). Items must be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Receiving a Refund
We'll request a refund after we receive and process your return. If you are due a refund for non-returnable items, we'll issue a refund when you contact us.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly.
This time period includes:
5 to 10 business days for us to receive your return from the shipper.
3 to 5 business days for us to process your return.
The time it takes your bank to process our refund request.