RebelsMarket Buyer Guarantee Program

RebelsMarket Buyer Guarantee Program


 Every RebelsMarket customer receives a no-fuss buyer guarantee with their order.

What Is RebelsMarket Buyer Guarantee and How Does It Work?

All RebelsMarket customers receive the following guarantees for each purchase on RebelsMarket:

A full refund or replacement if you don’t receive your order.

You will get a full refund if your order does not arrive within the promised delivery timeframe as listed on the product page.
 
Some exceptions that do not qualify for a full refund are:
  • Your order did not arrive due to factors within your control. (I.e. the wrong shipping address was provided)
  • Your order did not arrive due to circumstances beyond the seller’s control. (I.e. customs delays, natural disasters, inclement weather impacting carrier delivery schedules.)
  • Other circumstances outside of the control of RebelsMarket.

Items Not as Described.

You can opt to receive a full refund if the item is not as described. (I.e. you ordered a purple purse but received green)

Or you can opt to keep the item and receive a partial refund of the purchase price. You are not responsible for the return shipping cost.


Damaged Items.

If your order arrives damaged, you will receive a full refund or replacement will be offered based on our partner's return and exchange policy, please make sure to read the return and exchange policy on the product detail page.

Defective Items.

If your order arrives defective, contact us immediately to report the defect. For defective items, a full refund or replacement will be offered based on the partner's return policy. (I.e. Items that do not hold up in the wash, breaks on the second use, poor seams, etc.) 
 
Genuine Guarantee:

All items on RebelsMarket are guaranteed to be genuine as listed in the product description. In cases where a brand name is listed we guarantee that they will be genuine brand-name products.

The genuine guarantee covers products that are:

Purchased on RebelsMarket and have been listed as a name-brand product in the product description. The products are believed to be counterfeits or different from their product descriptions on RebelsMarket with reasonable suspicion. (Please advise that manufacturer packaging and tags can change from time to time, each tag may differ from the images displayed)

If you feel that an item is counterfeit, please contact our Support Team (support@rebelsmarket.com) to report the suspicion. We will work with you to resolve the issue.

Note: RebelsMarket and partners are not responsible for international duties and customs fees. 
 
What to Do If You Have a Problem with Your Transaction?

If you have a problem with the order please email our support team at support@rebelsmarket.com or send us a text message: +1-415-484-1564. We will get back to you within 48hours if not sooner.

Contact RebelsMarket

For any questions or suggestions contact us.
Email: support@rebelsmarket.com