Reviewed By
Dannika S -
Canada
August 10, 2020
I LOVE this dress. It's better than even in the pictures. I was just not happy with the service I received. I ordered it to Canada knowing that it would take longer and longer with Covid & I guess there were some shipping issues so it had to come by boat which took even longer-- which is okay. But I found that when I reached out for help, updates and questions I received next to no response. The first time they did reply and gave me additional shipping information that I asked for, but when I asked about refunds due to the circumstances, to re-send shipping info, about duty (which is apparently on the site so my bad) I got no response. I e-mailed them at least 3 times. So I contacted Rebels Market customer service and Belle was exceptional. She checked up on the updates every day and kept regularly contacting the seller to make sure I would get all of the information I needed. They bypassed my question about the refund 3 times and Belle took over and made sure that it would happen if I didn't receive my package. I was worried also because I have never shopped on this site before and wasn't sure I would again with this seller because of my experience, but with Belle's service and work I am confidant that I will get what need from this site and other sellers. I would potentially like to shop with this vendor in the future if they would reach out, acknowledge their lack of service & apologize. Otherwise, excellent product!
