Reviewed By
Marko J -
United Kingdom
March 08, 2019
The turtleneck was partially detached from the main part. I suspect it was an assembly fault. A full refund was offered and received.
Store Response
March 09, 2019
Dear Marko,
We are deeply saddened that you have left us a negative feedback. We have, in the best of our capacity resolved this matter for you as immediately as possible as we only want to provide you with the best value for your money and the best customer service experience. We hope that you could reconsider.
Sincerely,
Fab Threads
Customer Response
2019-03-09
Hello. Thank you for your reply. What would you like me to reconsider? I was rating the item and not the customer service. I explicitly stated that the full refund was issued, which was brilliant. So, the rating of the item is low (manufacturing fault) and the rating of the customer service for this item is high, but there was no provision on your website to state this by the number of stars. Let me know if there is another way to rate the customer service for this item. Best.
