11pixeli

Shipping Policy

ROMANIA - Standard Delivery - (~3-10 Working Days) Europe- Standard Priority Shipping- (~10-20 Working Days) USA - USPS Envelope Priority Shipping -(15-25 Working Days) Rest of the World* - Standard International Shipping - (15-35 Working Days) - - - Due to current events, international delays might occur - - - We process and dispatch all orders within 1-3 business days. All delivery timescales are estimated only and are not guaranteed. International customers may be subject to customs fees and/or import duties and taxes which are levied once an order reaches your country. We do not cover any additional charges for customs clearance these must be paid for by you (we have no control over these charges and cannot predict what they may be). * Please note that due to the packages getting lost or having massive delays, we no longer ship to the following countries: Saudi Arabia, Qatar, Egypt, India, Colombia, UAE, Philippines, Mexico, Brazil, Australia.

Return Policy

Returns: Please return the item within 30 days (for Europe) and 45 days (worldwide) of the order being placed. To protect the goods from damage during transit, please send the item in the original (or comparable) packaging. Please also make sure to include your order number and obtain a proof of postage.The buyer is responsible for the returning shipping costs. Returns are processed within 1 week after the package is received. You will receive a confirmation email as soon as it is processed. If the product arrived damaged or there are any other problem with the order, we will more than happy to issue a full refund or ship a replacement.

Refund Policy

✉ Return Address 11PIXELI Str. Transilvania nr. 17 ap. 1 Targu-Mures, jud. Mures 540551 Romania Exemptions: The following items are non-cancellable, non-refundable and non-exchangeable: - Custom made personalised items - Earrings for pierced ears (for hygiene reasons) - if they were worn Refunds: All refunds will be credited to your original form of payment and the funds should appear on your bank statement within 3-5 working days. However, please note that sometimes it might take up to 28 days for your refund to be processed by your bank. Paypal transactions will take faster time to process. ✉ If you have any further questions, please contact us or send us an email to contact@11pixeli.com