NSIE NewStylish

Shipping Policy

WE ALWAYS DO OUR BEST TO SHIP OUT YOUR ORDER AS QUICKLY AS POSSIBLE. Please allow for an average of 48-72 hours in order for process, and occasionally, shipment may be delayed due to fraud review or in-stock availability. For buyer protection, all orders are subject for review, including credit card authorization, verification, and PayPal transaction. Also, if your shipping information does not match your credit card billing information, there may be some delay in order process. If an item is in production delay, it may be cancelled or delayed. You will be informed if this situation happens. ORDER PROCESS TIME BEFORE SHIPMENT (Order process time doesn't count weekends and holidays) Order Process Time in general: 48hrs Order Process Time when you purchase a custom-made shoes: 3-5 business days for shoe-making Order Process Time with E-check payment: the pending payment has to be cleared (3-5 business days in general) Order Process Time when your purchase is backordered: Most of time we have items that we are selling in stock, but sometimes, the item you purchased might be out of stock or backordered. We may cancel the backordered item, or ship the backordered item in a separate package when it's ready. When this happens, we ask for your generous understanding. We will try our best to ship your order as quickly as possible. All backordered items will be shipped via Standard Air Parcel without additional charge. ESTIMATED DELIVERY TIME - VIA STANDARD AIR PARCEL (After the shipment date) Destination Estimated Delivery Time Asia 5-10 business days Australia 7-15 business days North America 7-17 business days South America 15-25 business days Central Europe 10-17 business days Eastern Europe 10-25 business days Western Europe 10-20 business days Southern Europe 10-20 business days Middle East 13-25 business days - VIA EMS (After the shipment date)- 3-8 business days to worldwide Business days don't count weekends and holidays. Delivery may take longer than expected due to many factors including Customs retention, postal congestion, and slow delivery service of the destination country, etc. We will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated. However, we are not responsible for any delays in delivery which are beyond its control. Your name and shipping address should be same on both NewStylish and PayPal account. If the shipping information doesn't coincide, we will ship your order to NewStylish shipping address that is submitted to us during checkout process. Any delivery problem that may occur due to incorrect or insufficient shipping information will be buyer's full responsibility. CUSTOM TAX ISSUE Even if we always mark all packages as gifts, used clothes, and/or even lower the total value for you, there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law. If you do not accept receiving the package, it will be returned to us and the original shipping charge cannot be refunded and will be deducted from the total amount of refund. Please do not blame us or ask us to pay your tax because it's your responsibility.

Return Policy

REFUND & EXCHANGE POLICY Before you return your purchase, you must contact us within 72hrs after you receive your order. We may refuse or reject receving your return if you haven't followed our return step.The original shipping charge for refund is not refundable unless the item is defective. Both shipping charges for refund and exchange are your full responsibility. All returns will be credited to the original form of your payment or as a form of store points once we get the return. Return Step - Please contact us at newstylish-service@hotmail.com. Please submit your request for approval and ask us a return form. - If your return is approved, please print out the return form, fill it out and enclose in your returning package. - Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item. We will contact you as soon as we receive your return and proceed your request. - Please don't forget to mark your return as gifts and used clothes and value the contents under $50usd. Be sure to read our instructions below before return. - The returning merchandise has to be shipped out within 72hrs after you contact us. - If an item is returned more than 5 business days after you receive your order, your request won't be authorized and will be refused. - Return of an item can be only administered once and no return for the pre-exchanged item can be accepted. - Please mark your returning package as gift and used clothes and lower the total value as we have done for you. Please do not return your package via Surface. Only Air. The returning merchandise has to be shipped as the same new condition: unworn, unwashed, unaltered and unperformed as sent in order to be accepted as a return. - Please use the original shipping box and packing materials for return. If you purchased a pair of shoes, you have to safely pack it in the same shoe box as sent. If the box is damaged, you will be charged for applicable penalty. - Custom-made shoes are crafted by each order and not refundable or exchangeable. Even for regular shoes, it can't be refunded or exchanged if it has wrinkle on the front. - Personalized Items cannot be returned or exchanged unless the item is defected. If you believe that your merchandise is faulty, damaged or does not correspond to it's description on our website, we may ask you for photo verification to approve your return request. We will get your full money back including the returning shipping charge when your merchandise is authorized as defective item. - If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.

Refund Policy

REFUND & EXCHANGE POLICY Before you return your purchase, you must contact us within 72hrs after you receive your order. We may refuse or reject receving your return if you haven't followed our return step.The original shipping charge for refund is not refundable unless the item is defective. Both shipping charges for refund and exchange are your full responsibility. All returns will be credited to the original form of your payment or as a form of store points once we get the return. Return Step - Please contact us at newstylish-service@hotmail.com. Please submit your request for approval and ask us a return form. - If your return is approved, please print out the return form, fill it out and enclose in your returning package. - Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, color or item. We will contact you as soon as we receive your return and proceed your request. - Please don't forget to mark your return as gifts and used clothes and value the contents under $50usd. Be sure to read our instructions below before return. - The returning merchandise has to be shipped out within 72hrs after you contact us. - If an item is returned more than 5 business days after you receive your order, your request won't be authorized and will be refused. - Return of an item can be only administered once and no return for the pre-exchanged item can be accepted. - Please mark your returning package as gift and used clothes and lower the total value as we have done for you. Please do not return your package via Surface. Only Air. The returning merchandise has to be shipped as the same new condition: unworn, unwashed, unaltered and unperformed as sent in order to be accepted as a return. - Please use the original shipping box and packing materials for return. If you purchased a pair of shoes, you have to safely pack it in the same shoe box as sent. If the box is damaged, you will be charged for applicable penalty. - Custom-made shoes are crafted by each order and not refundable or exchangeable. Even for regular shoes, it can't be refunded or exchanged if it has wrinkle on the front. - Personalized Items cannot be returned or exchanged unless the item is defected. If you believe that your merchandise is faulty, damaged or does not correspond to it's description on our website, we may ask you for photo verification to approve your return request. We will get your full money back including the returning shipping charge when your merchandise is authorized as defective item. - If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.