RBZ - Unrestrained Jewelry

Shipping Policy

- Deadlines - Once payment is cleared, please allow 1-2 weeks for item(s) to be processed and shipped, every piece of jewelry is hand crafted just for you. However, if I have your item(s) ready in stock I will probably ship it within 1-3 business days, I always do my best to ship your order as fast as possible. Deadlines for custom orders may vary as they are being designed and crafted especially by your request, I do my best to complete all orders as fast as possible, but good art takes time, please be patient, I promise to keep you posted through the creative process and you will receive a unique detailed item. - Shipping methods - I ship all items through the basic registered mail service. Expected time of arrival is anywhere from 7-21 days to Europe, and 14-28 days to the US, these estimations are based upon information given by the postal service - delays are possible and are the postal service's responsibility. Please note that the postal service will not consider a package lost until 45 days have passed. Once I ship the item I have no control of what happens to it along the way, but if something does happen, I promise to do my best to track it and provide you with accurate information. If you would like a faster / insured shipping method, please contact me for additional cost information. ** For any questions you might have feel free to contact me, happy to help. **

Return Policy

- Returns & Refunds - As a general policy, I do not offer refunds. However, if for any reason you are not satisfied with your item, contact me within 7 days after the order is received and I will do everything in my power to resolve the issue. In the event of a return, return of items must be initiated within 7 days in it's new and unused condition. Buyer is responsible for the return shipping fees which must be via registered, insured mail. If you choose not to insure your item for its return trip I will not be held responsible for lost mail or shipping damages. I do not refund for returns that are lost in the post, you will have to claim from the postal service yourself if this ever occurs. If no issue is stated within 7 days after the item is received than I consider it as a successfully completed transaction, no return / refund is possible after that period. Custom orders cannot be returned or refunded in any way. ** For any questions you might have feel free to contact me, happy to help. **

Refund Policy

- Returns & Refunds - As a general policy, I do not offer refunds. However, if for any reason you are not satisfied with your item, contact me within 7 days after the order is received and I will do everything in my power to resolve the issue. In the event of a return, return of items must be initiated within 7 days in it's new and unused condition. Buyer is responsible for the return shipping fees which must be via registered, insured mail. If you choose not to insure your item for its return trip I will not be held responsible for lost mail or shipping damages. I do not refund for returns that are lost in the post, you will have to claim from the postal service yourself if this ever occurs. If no issue is stated within 7 days after the item is received than I consider it as a successfully completed transaction, no return / refund is possible after that period. Custom orders cannot be returned or refunded in any way. ** For any questions you might have feel free to contact me, happy to help. **