Rose & the Rebel

Privacy Policy

To fulfil your order, you must provide me with certain information (which you authorised, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly. I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Rebels Market Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Rebels Market Seller Policy and Terms of Use. Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Rebels Market. I share information with Rebels Market as necessary to provide you my services and comply with my obligations under both the Rebels Market Seller Policy and Rebels Market Terms of Use. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for at least 5 years. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below: Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. For purposes of EU data protection law, I, Sarah Louise Richards, am the data controller of your personal information. If you have any questions or concerns, you may contact me at roseandtherebel@outlook.com.

Shipping Policy

Our production time is 2-3 weeks so please keep that in mind when ordering. All orders are sent via tracked shipping and a tracking number will be provided. Shipping times will vary depending on your location and are provided as a guideline only. Busy times of the year can also increase delivery times ( e.g Christmas period). On average delivery times are as follows: UK: 1 - 3 business days EUROPE: 7 business days - 4 weeks USA & CANADA: 14 business days - 5 weeks AUSTRALIA & NEW ZEALAND: 14 business days - 6 weeks REST OF THE WORLD: 14 business days - 6 weeks We do offer expedient shipping on some items to USA, Canada and Australia. Delivery times are 3-7 days for USA and Canada, 5-10 days for Australia.

Return Policy

We hope you love your purchases but we understand that sometimes things don't work out. We happily accept returns for an exchanges or refund. Please contact us within 7 days of delivery to request a return and then return the item within 21 days. For international customers the return time can be extended due to shipping times. Tracked services are recommended for international returns. Customers are responsible for return postage costs. Any customised items are NON REFUNDABLE. Requests to cancel an order must be made within 24 hours of purchase as we may have started work on your order after that. Once we've cut an order ready for sewing we can't accept cancellations.

Refund Policy

For health and hygiene reasons knickers & panties are NON REFUNDABLE. Any customised items are NON REFUNDABLE. Items must be returned in their original condition (unworn, unwashed). Any item that has has clearly be worn, smells of washing detergent or damaged, will not be eligible for a refund or exchange. Refunds will be processed as soon as we receive the item returned. Original delivery costs are NON REFUNDABLE.