Snake Legend

Shipping Policy

Shipment expenses depends the weight of the order. Customers from non-EU countries are responsible for possible import customs and VAT taxes in their own country. DELIVERY - All shipments within Bulgaria or foreign countries are shipped by Bulgarian Post. Priority delivery times are: Europe 3-7 working days and outside of Europe 4-14 working days, excluding mailing day.

Return Policy

Smokart Ltd. offers you a full 14 days money back guarantee from the day you receive your Snake Legend order (minus the original shipping cost). PLEASE CONTACT US BEFORE RETURN SHIPPING – Items must be returned unworn, unwashed, and undamaged. You can either exchange your product or receive money refund. You must e-mail to our customer service at info@snakelegend.com or call +359 888 230 765 in working days 11.00-19.00 (CET) within 14-days of receiving your order, prior to shipping anything back to Snake Legend. Smokart Ltd. will not be held accountable for any lost packages. PREPERE YOUR PACKAGE – Pack your return securely with the original packaging if possible. Please include a note with your name and order number.

Refund Policy

FAQ How long does shipping take? - We process orders within 1-3 business days, then ship. All in all, standard shipping in Europe takes 3-7 business days depending on your address. Outside of Europe orders can be expected to take up to 14 business days. How much does shipping cost? - Checkout page will show available shipment methods and fees according to your zip code and country. Are duties and taxes included with U.S orders? - With U.S orders import duties and taxes are not included in the price at check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs. What if I need to change my address? - You cannot change your address after you have purchased your order. What is your return or exchange policy? - We have a 14-day return and exchange policy. All sale items are final. The items should be unworn, unwashed, and undamaged. Visit our term and policies page to start a return or exchange. When can I expect my refund? - Please allow 1-2 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed. What if my items are damaged or defective? - If you have a damaged or defective item, contact info@snakelegend.com with a photo of the damage and your order number. We will take care of you!