Shipping varies per product and may or may not have tracking numbers. Many items are made to order and can take up to 4 weeks to be made and delivered.
If a refund is necessary, I will do so when item is returned or the acceptable solution is confirmed.
As most items are made to order, I prefer to not issue returns. However your satisfaction is my priority and I will do my best to work something out with you. Buyers are responsible for return shipping costs