MayaHandmade

Privacy Policy

MayaHandmade is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you. Consent Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent. Communication & Marketing If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time. Website Statistics We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. Protecting your security We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes. Third party websites 1. Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies. 2. We share information with Rebelsmarket as necessary to provide you my services and comply with my obligations under both the Rebelsmarket Policy and Rebelsmarket Terms of Use. 3. Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. 4. Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Shipping Policy

F&Q Q: Why has my jewelry not been shipped yet? A: Jewelry that you ordered is probably made to order and it takes approximately 5-7 business days to complete. Ready to ship items are dispatched in 1-3 business days after cleared payment. Q: How do you ship orders and how long is delivery for international orders? A: All international orders will be shipped via registered priority mail (airmail). Email notification with tracking number will be sent to your email address, once your order has shipped. Delivery time to most countries is 8-20 days. During holidays can be expected delays up to 40 days. Q: How can I track my parcel? A: You can track your package with your governmental postal service website or here: https://www.17track.net/ Not all governmental postal services provide tracking. Q: It has been more than 3 weeks and I still haven't received my jewelry. What to do? A: First, if you still haven't, try to track your parcel on your governmental postal service website. Delivery can sometimes be slow because of different reasons. Customs department can hold your mail to check it out and this can take several days. Many times parcel is already lying at the post office waiting for you to collect it. Not all postal services leave note for registered parcel, so please be sure to check if your package is with them. Q: What will happen if my parcel is lost in transit or I get empty package? A: Missing or stolen package can be a frustrating thing since there is no guarantee it will ever be found. We encourage our buyers to contact us if not receiving items in 25 days from shipping time. We will immediately work on your case, as quick as possible solve it and refund your money or ship new items. Q: What about customs duty fees? A: Customs department can hold your mail to check it out. Please note that all customs duty fees and taxes are the responsibility of the buyer. Q: I need my jewelry by a certain date. Can you rush my order and ship it sooner? A: We can start to work on your order sooner and rush it, but there is no guarantee package will arrive in time since we don't have any influence on postal service work. Please contact us before placing the order if you want it to be dispatched sooner. Q: What happens if I fail to collect my package? A: If you fail to collect your parcel for personal reasons i.e vacation, absence etc. and if the package is sent back to us, you can either ask to resend the same, for which you are entitled for the shipping fees or for a refund, minus the shipping fees. Your local post office will hold your package for 15 days and then ship it back to us.

Return Policy

I gladly accept returns and exchanges Contact me within: 14 days of delivery Send items back within: 21 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalised orders Items on sale Returns and exchange details You will be delighted to know that we offer an unconditional money back guarantee. So If you aren't satisfied for any reason, returns are accepted within 21 days from the date you receive your order according to the customer’s rights.

Refund Policy

FULL REFUNDS Your money will be fully refunded / item will be replaced if: - item is not as described - item was damaged in transit - package is missing or stolen You can claim a refund or replacement with photo, clearly showing damage, defects or mistaken item. If you got the package without jewelry inside, click a photo of envelope front and back + items inside (empty box...). PARTIAL REFUNDS Your money can be refunded (without shipping cost) / item can be replaced (buyer covers shipping costs) also without any particular reason, after shipping jewelry back to us. You can claim a refund or replacement of items whitin 14 business days of the receipt date. If you decide not to collect your goods, parcel will be automatically sent back to us after 15 days. Please contact and notify us about it and we will issue a refund. Refund will be issued once we receive back the package or tracking shows that the item has been unclaimed and it is returning back to us.